Has Cookson Gold stopped sending out orders or are they just ignoring me?

[lilia]

That's it, basically, I ordered on Friday last week at 1 pm and they still haven't sent my order. I even rang them today at about noon, the customer assistant wasn't much help and said that the order will go out today, but it hasn't. I can understand things like that happen during Freepost, but they are not running this promotion at the moment.

What a terrible customer service!

[caroleallen]

I'd be furious if that happened. Usually when I order, I'm desperate for the stuff.

[lilia]

I'd be furious if that happened. Usually when I order, I'm desperate for the stuff.

I agree, Carole. This is so terrible. I have a set of burrs in the order, which I need urgently. I told that to the person I spoke today. And STILL they haven't bothered sending my order - must be too busy playing with their new beads.

[Kwant]

Playing with the beads lol

[lopez]

...just to annoy you even more I ordered from China last Thursday morning, dispatched that evening and I received it in Cornwall this morning,as much as I want to buy local the customer is always second, shame.

[lilia]

...just to annoy you even more I ordered from China last Thursday morning, dispatched that evening and I received it in Cornwall this morning,as much as I want to buy local the customer is always second, shame.

I know, this is ridiculous. I ordered from Rio Grande In the US at 8pm on Friday and the parcel arrived today in the morning. Just goes to show what a good customer service should be like.

[LittleGem]

We're obviously very concerned to see your comments and feedback from last night as we do take good customer service seriously, please give us a short time to look into each individual case and we'll get back to you shortly.

[lilia]

We're obviously very concerned to see your comments and feedback from last night as we do take good customer service seriously, please give us a short time to look into each individual case and we'll get back to you shortly.

I have emailed Rob Taylor today and I am yet to hear from him. I hope this issue resolves as soon as possible and the parcel goes out today.

[Melanie De Castro Pugh]

I have had monstrous problems just getting a little bit of silver, some chain and three pairs of Shamballa earrings. Ordered them Sunday 24th June, had a phone call on the Tuesday to ask if I'd got them, it turned out they'd sent it to another customer. Wanted me to pay again if I wanted it sent straight away and apply for a refund when the original parcel had been returned. I explained I didn't have the money to do that, as I'm just staring up my business, and was promised it would go out by Special Delivery. Next day, nothing. Or the day after. I rang on Monday, and was promised the same thing. And the next day. And the next. It finally arrived on Friday morning, just standard first class.

While I'm not exactly a high rolling customer and obviously not important enough, I rely on the next day promise of delivery as I can't afford to keep much in stock, so I order silver as I need it. The lady on the end of the phone was lovely, but made promises the dispatch people couldn't keep. I'd ordered my stuff a week before I needed it at a show I was doing, and it arrived a week late.

Really, really disappointed with Cookson just now :-(


Melanie

http://www.spinysharklythings.com

[lilia]

I have had monstrous problems just getting a little bit of silver, some chain and three pairs of Shamballa earrings. Ordered them Sunday 24th June, had a phone call on the Tuesday to ask if I'd got them, it turned out they'd sent it to another customer. Wanted me to pay again if I wanted it sent straight away and apply for a refund when the original parcel had been returned. I explained I didn't have the money to do that, as I'm just staring up my business, and was promised it would go out by Special Delivery. Next day, nothing. Or the day after. I rang on Monday, and was promised the same thing. And the next day. And the next. It finally arrived on Friday morning, just standard first class.

While I'm not exactly a high rolling customer and obviously not important enough, I rely on the next day promise of delivery as I can't afford to keep much in stock, so I order silver as I need it. The lady on the end of the phone was lovely, but made promises the dispatch people couldn't keep. I'd ordered my stuff a week before I needed it at a show I was doing, and it arrived a week late.

Really, really disappointed with Cookson just now :-(


Melanie

http://www.spinysharklythings.com

That is horrible and so disrespectful. I remember once they actually lied to me, saying that they checked the system and the parcel was out for delivery, but in fact they hadn't actually sent it - that was the busiest time for me, around Christmas and I was relying on that order as it had bits for a very expensive (for me) and urgent order.