Cooksons delivery service

[caroleallen]

I'm not a happy bunny. I left a sign by my front door today to ask for deliveries around the back. When I came in from my workshop for lunch, the delivery driver took me at my word and left nearly £1000 worth of silver on my back step. No signature was taken. In view of the fact that I've recently had someone walk into my house and steal stuff, I don't think that's good enough. They're usually really good and I've never had this problem before.

[LittleGem]

Hi there,

Sincerest apologies to hear this has happened, thank you for bringing it to our attention.

Our contact centre manager will be calling you as we speak.

Regards

Jess

[caroleallen]

Thanks Jess, I'm not blaming you, but thought you should know.

[LittleGem]

Yes definitely, did Rob manage to get hold of you?

[lilia]

Hi Carol,

I know how you feel. I had so many problems with Cookies' delivery over the years, both delivery company's fault and the cookies' fault - and they always happened when the items were needed urgently . Luckily, in the recent months it has improved.

Yes definitely, did Rob manage to get hold of you?

Ah, so Rob's still there, strangely he hasn't replied to any of my emails on fairtrade gold and he is supposed to be the contact person on this matter.

[caroleallen]

Yes, I did speak to Rob.

Maybe you should ask Rob via this site Lilia.