Hi

thanks for this feedback, Yodel had a lot of bad press a couple of years ago but generally they have worked their way through it and have improved. We offer them (along with DHL and TNT) because customers have preferences, as well as good and bad experiences. We have customers who insist on Yodel, I think a lot depends on the quality of the local service centre and driver.
They do offer value for money and 89.2% (that's last weeks stat for successful deliveries) of the time they offer a very good service, you have a different perspective of course if you are in the other 10.8%. We have very little negative feedback about DHL but there is a small premium on their prices.

rgds
Rob