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Thread: Charged P&P during FreePost event

  1. #1
    Join Date
    Apr 2011
    Location
    Earley, Berkshire
    Posts
    371

    Default Charged P&P during FreePost event

    Hi,

    I've sent two emails to birmingham.sales but not had a reply, so am asking here.

    Please could you tell me why I was charged P&P on an order which was placed during the last FreePost event.

    Order No: IO390464 Delivery Invoice II417851, Your Ref Internet 2011-11-30

    Thanks.
    Elaine at Mead Moon
    Mead Moon
    My Etsy shop

  2. #2
    Join Date
    Aug 2009
    Location
    Staffordshire
    Posts
    1,727

    Default

    I had this problem recently as well.I was not happy, but a phonecall did easily resolve matters!

  3. #3
    Join Date
    Jul 2010
    Posts
    41

    Default

    I had the same and again a phone call sorted it, they are always helpful when a problem occurs if you speak to them. Its annoying at the time, but everyone can have a problem, its just how its dealt with, and they are good at sorting out problems.

  4. #4
    Join Date
    Apr 2011
    Location
    Earley, Berkshire
    Posts
    371

    Default

    Thank you, I'll try phoning in the morning.
    Elaine at Mead Moon
    Mead Moon
    My Etsy shop

  5. #5
    Join Date
    Jul 2011
    Posts
    183

    Default

    Hello,

    Did you manage to get everything sorted in the end?

    Sorry I did not spot this sooner.

    Kind Regards

  6. #6
    Join Date
    Apr 2011
    Location
    Earley, Berkshire
    Posts
    371

    Default

    Hi,

    Not yet. I tried phoning but was stuck in the queue and gave up after a few minutes.
    Elaine at Mead Moon
    Mead Moon
    My Etsy shop

  7. #7
    Join Date
    Jul 2011
    Posts
    183

    Default

    Quote Originally Posted by MeadMoon View Post
    Hi,

    Not yet. I tried phoning but was stuck in the queue and gave up after a few minutes.
    Would you mind e-mailing me your account number to jessica.sweetingham@cooksongold.com so I can credit the postage for you?

    Thanks

  8. #8
    Join Date
    Apr 2011
    Location
    Earley, Berkshire
    Posts
    371

    Default

    Done. Many thanks for helping with this.
    Elaine at Mead Moon
    Mead Moon
    My Etsy shop

  9. #9
    Join Date
    Jul 2011
    Posts
    183

    Default

    Quote Originally Posted by MeadMoon View Post
    Done. Many thanks for helping with this.
    No problem, happy to help!

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