It can be fiddly gettingth elighting just right, I have 3 professional studio lights and used to get evry frustrated with having all the kit and my ohotos coming out with lots of glare. now I use just one light and it's muuuuch better.
They do work if you use them outside on a bright day, as long as the sun isn't too strong. Makes it easier to get suitable conditions when shooting out side anyway, waiting for just the right amount of could is a PITA!
Some of the Cybershots are very good, guess it depends how low or high end your camera is? Or it might just be a case of fiddling!
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