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Thread: Thank you Cookies!

  1. #1
    Join Date
    Jan 2010
    Location
    Southampton, UK
    Posts
    128

    Default Thank you Cookies!

    I phoned yesterday as the order that had just arrived had the wrong amount of oval wire in it - I'd ordered enough to make ten bangles of the size I needed, I got enough for 9 bangles plus another 4cm. Without any quibbles, Cookson sent me out not just the missing amount but enough for one full bangle as obviously just the missing amount would have been 4cm too short. It arrived this morning in time to get the last bangle ready for hallmarking!
    Thank you for putting it right so quickly!
    Jo
    Daisychain Jewellery - Handcrafted sterling silver jewellery and jewellery tuition
    www.daisychainjewellery.co.uk
    www.daisychaindesignsjewellery.blogspot.com

  2. #2
    Join Date
    Jun 2010
    Posts
    313

    Default

    People moan about the website and the wording details but the underlying service of Cookson is excellent and that is very clear when it comes to correcting errors. This is one company you can order from without worrying what will happen if something goes wrong!

  3. #3
    Join Date
    Jul 2009
    Posts
    156

    Default

    Thanks for the kind words, they are appreciated. Please do tell us if things go wrong , the gremlins do sometimes get out!

  4. #4
    Join Date
    Aug 2009
    Location
    Rushden, Northamptonshire
    Posts
    798

    Default

    I've always found the people in the sales team to be very helpful and willing to do everything I've needed - including adding a forgotten item to an internet order!
    Anne

    Feel the fear, and do it anyway!
    Blog: http://www.whiteoakjewellery.blogspot.com/
    Website: http://www.whiteoakjewellery.co.uk

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