I phoned yesterday as the order that had just arrived had the wrong amount of oval wire in it - I'd ordered enough to make ten bangles of the size I needed, I got enough for 9 bangles plus another 4cm. Without any quibbles, Cookson sent me out not just the missing amount but enough for one full bangle as obviously just the missing amount would have been 4cm too short. It arrived this morning in time to get the last bangle ready for hallmarking!
Thank you for putting it right so quickly!