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Fixing cufflibnks?
Hi there, I make fingerprint jewellery and have made a few pairs of cufflink without complaint. However one of the very first pairs I made came back to me as one of the backs had come off and the cufflink disappeared. So I made another one free of charge.
They've just come back again as the hinge on the back of one has broken... does anyone know if I can repair it? Is there a way of removing what's left of the back and the solder etc. and then I can put a new one on?
Am already running at a loss on this particular pair so don't want to have to start from scratch!
Any advice welcome....
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That's bad luck Cathy. If you hold the cufflink with locking tweezers and heat it with your torch, the back will just drop off once the solder starts to flow.
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ok thanks, i guess that makes sense!
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From a business point of view,do you think that the cuff links were faulty or the customer heavy handed.If the others you made haven't broken then maybe the first one.
I had a customer march up to my counter,demanding I replace her squashed hollow earrings.
There is a lot of emotion that you need to learn to deal with in business,that internal voice that says "Oh my god! I'm gonna lose money,they will want a new pair"
Here's a technique,that i used,if a customer has a complaint,do not offer anything.
Rather ask them what they would like you to do? Sometimes they will say less than you would have offered,and everyone is happy.
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