Where do I stand?

[vsf]

when you get the other one back, check to see if the bolt ring, or fastener was soldered properly.

It is the most common fault, about 80% of mass produced items have not been soldered.

Viv

[MuranoSilver]

Another option is to sell them without a chain - the customer can go and buy their own.
You can then price accordingly & avoid the problem alltogether
Alternatively supply them on a suedette thong (just for presentation)
nicx