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Thread: Aaargh Freepost weekend but web page not working!

  1. #1
    Join Date
    Aug 2009
    Location
    Cheshire, UK
    Posts
    246

    Thumbs down Aaargh Freepost weekend but web page not working!

    Grr! Can't believe this!! Spent the weekend carefully working out my online order for Cooksons and just come to place the order to get the Freepost offer and the web page isn't working. Something about an error message. I can get on the forum but the main pages aren't working! Heeellllpppp! I've only got till midnight!!!!

    Fi
    Attached Thumbnails Attached Thumbnails cooksonerror_280210.jpg  
    Fi Wilson
    Flickr

  2. #2
    Join Date
    Aug 2009
    Location
    Cheshire, UK
    Posts
    246

    Angry

    ...and phoning the number of the error screen is as much use as a chocolate teapot! I'm either getting a cycle of the "the extension is busy" and putting me back to the menu or the phone is just ringing out. Heeeellllppp!

    Anyone else getting these problems?

    Fi
    Fi Wilson
    Flickr

  3. #3
    Join Date
    Aug 2009
    Location
    Cheshire, UK
    Posts
    246

    Smile

    Hurrah! On about the tenth refresh of the last minute I've managed to load the page! Phew!

    Still think there's something wonky with the Cookies phone system menu though.
    Fi Wilson
    Flickr

  4. #4
    Join Date
    Dec 2009
    Location
    Bolton at the minute returning to Plymouth in 2011
    Posts
    28

    Default

    I had the same problems most of the weekend!
    I finally put my order in today and then the free post option wouldnt even come up so it's been added to the final amount???
    Gave up in the end and just ordered anyway!

    Danni x

  5. #5
    Join Date
    Jul 2009
    Location
    Birmingham
    Posts
    106

    Default My Apologies

    Our apologies if anybody had any difficulties accessing cooksongold.com around 1pm. The problem has been fixed and we are back up and running.

    My apologies once again, I know how frustrating an unavailable website can be.

    Regards

    Adam Hunter
    E-Commerce Manager

  6. #6
    Join Date
    Aug 2009
    Location
    Staffordshire
    Posts
    1,727

    Default a little worried....

    I'm a bit worried too... few error windows last night, then order accepted but no freepost, went back, got free post accepted, but no email acknowledgement yet - over 24hours - usually instant - my order is on my account but not sure what's happening....??
    Will see if any progress tomorrow.

  7. #7
    Join Date
    Aug 2009
    Location
    Cheshire, UK
    Posts
    246

    Smile

    Thanks Adam. I finally managed to place my order yesterday but there were a number of occasions of freezing pages and crashing. Glad you're back up and running.

    Fi
    Fi Wilson
    Flickr

  8. #8
    Join Date
    Jul 2009
    Location
    Cornwall
    Posts
    3,172

    Default

    I managed to put my order in and Cooksons very kindly added 3 extra very expensive things. Never mind, they'd already been packaged, so I can return them once they arrive. These things happen and I shouldn't really expect an apology and I'll get my money back in due course (hopefully)!.

  9. #9
    Join Date
    Jul 2009
    Location
    London
    Posts
    504

    Default

    I missed the weekend altogether - damn. Am I right in guessing it seems to happen around once a month? Got a big purchase pending, so no point paying through the nose for postage.
    Linda

  10. #10
    Join Date
    Jul 2009
    Location
    Barnstaple, Devon, United Kingdom
    Posts
    2,533

    Default

    Quote Originally Posted by Lindyloo View Post
    I missed the weekend altogether - damn. Am I right in guessing it seems to happen around once a month? Got a big purchase pending, so no point paying through the nose for postage.
    Usually around bank-holidays and half-term holidays sweetie
    Di x

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