Complaints you can't solve.....

[fiona davies]

Hi Nic,
I too make fingerprint jewellery and if it any consolation there is always ONE, not many, but occasionally who want something manufactured...something like you would get in a shop....they expect the earth!!! If a child has no defined prints then there is NOTHING you can do !!!!Makes me laugh.

The bracelet looks great to me...bet you'll get loads of work from your sample piece!!

fiona

[MuranoSilver]

Lol - yep and one day she'll probably wish she'd kept it

[geti-titanium]

Hi Nic,

I agree with the majority about this and the expression "you can't please everybody all of the time" springs to mind.

On a slightly different subject, have you got any tips for getting a decent impression that I can pass on to my customers. A lot of the fingerprints that we get in for laser engraving are often smudged. Is there a kit available for doing this or should I keep advising them to knock over a Post Office and get the police to do it for them?

[The Dragon]

Nic

Sorry I wasn't around earlier to offer my support.

I've worked in Customer Services for 20 years and had to 'manage' any number of complaints. Your professionalism was outstanding (no surprise there), should you have given her a full refund - well that's subjective to each individual case, a lot depends on experience and I don't imagine that you have had a lot of stuff returned.

Just remember there are a lot of people out there who want 'de Beers' quality at 'Tesco Value Range' prices. Anyway the silly *** wouldn't know what quality was if it came and smacked her in the mouth.

We love you and your work and so do your other customers.

[fi79]

I'm with the others - there is just no pleasing some people! If I can ever reach the standards you do, Nic, I'll be a happy happy happy happy person.

[bustagasket]

i think i would be happy with half as good and Nic and some of you other people on here

[MuranoSilver]

Awww bless you all xxx

Hi Nic,

I agree with the majority about this and the expression "you can't please everybody all of the time" springs to mind.

On a slightly different subject, have you got any tips for getting a decent impression that I can pass on to my customers. A lot of the fingerprints that we get in for laser engraving are often smudged. Is there a kit available for doing this or should I keep advising them to knock over a Post Office and get the police to do it for them?

Yep if you want an "ink" impression then those inkless papers that you can get from hospital supply companies are good (they take baby feet impressions at birth) other than that a good ink pad and the 2nd or third print (not the first)
Nic x

[geti-titanium]

Thanks Nic