Complaints you can't solve.....

[Ominicci]

Ha ha brilliant Nic!!

For some reason I can't view bigger pictures of your thumbnails - the page goes dark grey and tells me I do not have permission and to Log In and refresh the page - I am logged in!!

[Charlotte]

Lol, make sure you have that printed off for her next visit

[lynnm]

having spent most of my working life in sales I know just what you mean.... I would just say 'heres your money back and I will keep the charm' but that's me.... some peoples expectation far outways anyones capability! I am thinking that perhaps if I decide to do this (fingerprints in silver I mean) I will fingerprint the person at the time as well so I can say 'sign this as acceptable' and they have no way to complain and I will have proof positive that I actually produced what was there then!

[Milomade]

She sounds awful! I think you dealt with it really well though and I don't think you should bend over backwards and offer her load of stuff for free. I've looked at the images and I don't see what is wrong with the items, they're lovely and can't see what the woman is complaining about. Maybe she was having a bad day and just decided to take it all out on you. Who knows. I f she gives you any more hassle, I would just offer her a refund and take the items back - she doesn't deserve them!

[EmmaRose]

I think you have behaved admirably (and legally you are on the high ground too!)
Just remember some people are NEVER satisfied. No reflection on you at all!
hang on in there.
Em

[MuranoSilver]

Well as the final update to the whole thing - the wife (of that fellow we know) came in again today
and they decided to get a refund on the whole bangle.......
I gave her the refund back and have had time to look at the charms properly now....they are both fine,
as is the bangle. Oh well on the positive side I've got an example bangle for young childrens prints!

If I get chance I'll snap a pic & post it later

Nicola x

[The Bijou Dragon]

Glad it's all over... just be thankful you aren't her husband, imagine trying to keep her happy 24/7? She sounds like a right silly spotted mooing beast!

I have seen in the past terms and conditions which state that they will not accept returns of personalised items... after all, it's not really like you can sell them on afterwards.

I know it's possible to melt them down in a crucible and make something else but it seems a shame after you spent all that time making said item!

[MuranoSilver]

The lesson I learnt is that I should've got him to come to the shop to do it!
Then I'd have shown him the examples and not be £85 down
The funny thing is I just had another mum in to ask about them because she saw the new
"example bangle" in the window and loved it

Every cloud n' all that!

Nic x

[Milomade]

there you go - maybe it's £85 well spent after all.

[AlexandraBuckle]

Thats great - see it worked out ok in the end