Results 1 to 10 of 12

Thread: faulty products

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Join Date
    Dec 2022
    Posts
    7

    Default faulty products

    Has anyone else had a problem getting Cooksongold to honour warranty on equipment that has failed during it's warranty.

    Our Foredom tumbler has failed and I've been trying for 9 days to get an answer out of customer services as to what to do. Emails go unanswered, phone calls just result in a 'we'll get back to you' Very poor customer service. No point in giving a 2 year warranty if they're not going to honour it is there?

  2. #2
    Join Date
    Mar 2011
    Location
    Manchester UK
    Posts
    942

    Default

    Talk to Foredom they are really healpful.

  3. #3
    Join Date
    Dec 2022
    Posts
    7

    Default

    Quote Originally Posted by josef1 View Post
    Talk to Foredom they are really healpful.

    I've tried finding Foredom UK but searches take me to Cooksonsgold, I'd be very grateful if you could direct me to their UK Business.

  4. #4
    Join Date
    Mar 2011
    Location
    Manchester UK
    Posts
    942

    Default

    Maybe Email the American site and ask ?

  5. #5
    Join Date
    Jul 2009
    Location
    Romsey
    Posts
    5,258

    Default

    All I can do is suggest that you persist with the calls.

    Foredom is a US company - there is no UK business. They're usually very helpful, but under the CRA your first port of call should be the vendor.

  6. #6
    Join Date
    Dec 2022
    Posts
    7

    Default

    I agree, it should be with Cooksongold but as I'm getting nowhere with them I thought I'd try and find out if Foredom have a UK service centre.. Cooksongold say they have an 'Exclusive' 2 year guarantee, if they wont honour it then I'll have to pay to have it repaired, £371 is a lot to throw away on something that's not be used a year.
    All I can say to others thinking of investing money on equipment with them is; Caveat emptor - Imagine investing a few thousand in say a laser engraver and having that fail. . . .

  7. #7
    Join Date
    Dec 2022
    Posts
    7

    Default

    Quote Originally Posted by josef1 View Post
    Maybe Email the American site and ask ?
    I have emailed Foredom USA asking for information on their UK subsidiary or importers but never heard back.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •