Results 1 to 5 of 5

Thread: A Rash!

  1. #1
    Join Date
    Feb 2011
    Location
    Scotland
    Posts
    3,256

    Default A Rash!

    I set up a case in a gallery on Wed for the opening of the new show on Fri.
    On Thursday they phoned to say they had both tested positive for Covid and the show wouldnít open until they didnít. They had however sold 2 cuffs before opening the show and shutting the gallery.
    One had been bought for Granny coming from Oz. I said itís always better to try on for size and she said the granddaughter of the same build had tried it on and it was perfect.
    The gallery is now closed but through the letterbox on Sun was the returned cuff which apparently had caused a rash .
    She says she knows that oxidised doesnít cause a rash but as per the care instructions was it ok to give it a wash. The light oxidising was done at least 3 years ago and I never oxidise anything that touches the skin so the inside of cuffs are matt finished in this case. It has been cleaned many times since
    I donít know what their policy is on gift returns but Iím guessing granny didnít like it and the gallery being shut allowed them to return it without discussing even on the phone or having to show the rash. The gallery said she will of course refund her.
    Iím not really bothered other than I know itís nothing Iíve done that caused the rash. I know allergies exist but have never had a customer buy a piece and say they were allergic to it. More likely itís been do you not make in gold as Iím allergic to silver.
    Surely sheíd have to have worn it for a while for the rash to appear? Without me checking it over should it be going back in my case for sale as worse case scenario might be that itís scratched or damaged?

    At least neither of us are testing positive for covid as yet!

  2. #2
    Join Date
    Feb 2016
    Location
    East Anglian
    Posts
    491

    Default

    People! I had a lady quiz me like the gestapo as to wether my silver was in fact silver because a pair of earrings had irritated her ear lobe piercings. I had to work hard to convince her they were sterling silver and had to point out the .925 stamp on the ear wire! Turns out she hadnít worn dangly earrings for years, only studs. Having persisted wearing them for a few days all turned out well. It was quite uncomfortable being confronted like that in front of other people!


    Sent from my iPad using Tapatalk

  3. #3
    Join Date
    Feb 2011
    Location
    Scotland
    Posts
    3,256

    Default

    I think they were being opportunistic as the gallery was shut. I haven’t been anywhere that would give a refund on jewellery if I didn’t like it, either an exchange or a credit note with limited time.

  4. #4
    Join Date
    Dec 2009
    Location
    Central London
    Posts
    8,605

    Default

    Being a seller puts you at the mercy of miscreants. The best remedy is a short explanation and a re-fund. Dennis.

  5. #5
    Join Date
    Feb 2011
    Location
    Scotland
    Posts
    3,256

    Default

    That’s up to the gallery then but there is really nothing to explain until they speak to them

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •