Results 1 to 5 of 5

Thread: New Kiln Cracked on front face, Problem?

  1. #1
    Join Date
    Aug 2018
    Posts
    3

    Default New Kiln Cracked on front face, Problem?

    I have been watching youtube and decided to try some jewelry making again. I was not very good last time.
    Seem to lack the skills and imagination of you guys. But I keep trying, well the wife says i am very TRYING.

    Just bought a Prometheus Pro 7 and it arrived with a cracked front face just inside the door. Should I send
    this back or is it not an issue? It's brand new and not used.

    Thanks.

    Dave.


    Click image for larger version. 

Name:	New Kiln Crack.jpg 
Views:	10 
Size:	19.0 KB 
ID:	13131


    Click image for larger version. 

Name:	New Kiln Crack 2.jpg 
Views:	9 
Size:	12.6 KB 
ID:	13132

  2. #2
    Join Date
    Dec 2014
    Location
    South Australia
    Posts
    1,588

    Default

    No it is an issue, eventually the section may come completely away, you did not pay for a broken unit, send them the photo they may say use it and if it fails at a later date they will fix it. However they should just replace or repair

  3. #3
    Join Date
    Aug 2018
    Posts
    3

    Default

    Thanks, I will email them now. Do you know if that piece is supposed to be bonded on?

  4. #4
    Join Date
    Dec 2014
    Location
    South Australia
    Posts
    1,588

    Default

    I am not familiar enough with the unit to say

  5. #5
    Join Date
    Dec 2009
    Location
    Central London
    Posts
    8,379

    Default

    They might be able to send a new part, but stand firm until it has been dealt with. Dennis.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •