London Assay Office issues

[Misskitty]

Did you clearly mark where you wanted everything marked and in what way and did you supply the the instruction sheet for additional info ?
If you did all that then I would be upset.
Are you saying the hallmarking cost that much or is that the cost of making the pieces?

Thank you for the reply.

I rang up multiple times for guidance and yes I did as best I could with information I was given at their end.. £250 for was registration and 8 pieces. I’m far from wealthy but I ran a costume jewellery business for 10 years, had my work featured in the multiple places including Sunday Times, exhibited at big shows etc. I know my way around both business and customer service and that way the assay office (barring a very helpful woman on their initial helpline) I have never known anything like it. Who cc’s customers into emails which include the line: ‘well you can complain about me now’ whilst addressing the initial email to a superior? All very odd.

The way they seem to explained it to me is that sending work is a gamble and you should be grateful for any work sent back even if it’s bashed to bits.

I advise anyone who is new to hallmarking avoid this company. I’ve asked for a refund now and would like to clarify at no point have they offered to rectify any of this including offer a apology for a phone call that left me in tears. Very disappointing. I’ll investigate Birmingham also, but think I’ll go with Edinburgh.