OH buys copper from a company for fold form because in the past it sent .7 off cuts ideal for the job. He wouldn’t have ordered from them otherwise.
Today his package arrived containing 1mm to 1.5 or thicker. He ordered 2 x 2 kg packs. The contents weighed 1.5 kilos so he phoned them.
But that’s just what we cut on the day
The weight includes the packaging er no it doesn’t, I’m not paying for packaging. Weighs packaging 250 gms so weight still well short.
Well we’ll just send out the rest. No you don’t I want a refund as this isn’t what I ordered, you changed the goalposts and I’m not paying for your packaging.
I want a refund, oh.
Refund already paid, customer lost, review given