I was hoping initially not to draw too much attention to this in the hope that it may be averted and not become as much of a problem as we perhaps dreaded.
But I've had to face it today and decide what to say in public and how I'll handle orders from now. No matter what happens next week, the two days of the strike, on top of disruption in some places already, is bound to cause some delays at the very least, as the backlog is cleared. Not to mention how much worse it has the potential to become.
I fear that some damage has already been done, I've had comments that people won't order until things have settled again and hearing comments in street sound bytes on TV and anecdotal comments from my husband's work colleagues and the like, people are declaring that they won't do Christmas shopping on-line this year. And certainly, the last few weeks (my holiday didn't help) have been my quietest by far after an excellent summer.
The best I can do is to work closely with customers to ensure that I give the best service I can and try and mitigate the potential damage. I already offer a Special Delivery upgrade on my site (some, more expensive, items already include it) and have halved the price of this - splitting it with the customers that would prefer to see if this service speeds things up a little.
This is my statement, as a potential customer, would that strike you as fair:
http://www.boo-creations.co.uk/shop/...ewDoc&docId=10
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