Originally Posted by
Dennis
OK, then I think it’s worth one more shot. I am not legally trained , but from reading consumer magazines, this is how I see it:
Anything made at the customer’s request, which is not part of your regular stock is custom made, be it a special size, a special design, or something with their initials.
If they order it they cannot expect a refund just because they have changed their minds, but they can claim instead that it is not fit for purpose, because it does not fit, or because there is some other fault.
This is usually resolved by expert opinions and ultimately in a court of law. Unfortunately this process proves to be very expensive, so it is usually expedient to give a refund. Dennis.
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