As I only do OS now, my OH mostly has it down pat, we greet people, tell them where everything is, if there is anything they want to know, try on, or anything else just ask and tell them the price list is there if they are interested. That seems to work in our situation because feedback tells us that they don't like to be ignored as some just sit and read a book or chat to their friends. It seems to be a fine balancing act of being pleasant but not too intrusive
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