I had an order from Notonthehighstreet for a pair of fairly expensive earrings with I duly sent out in a pillow box inside a corrugated cardboard postal box. A few days later the lady said she'd changed her mind and could she return them in their original packaging. I said my T@C with Noths state that earrings are non-returnable but as they hadn't been worn, I'd give her a refund.
When they arrived, they were in the pillow box inside a jiffy bag and as they were stud earrings, they'd been squashed completely flat. I checked with Noths who said that I should explain the problem to the customer and offer a partial refund, which is what I did.
The customer has just got back to me saying she's not happy and will report me to Trading Standards and will take legal advice on getting her money back. She's saying she sent the earrings properly packaged but I can't understand how anyone would think that stud earrings would be OK in a jiffy bag. As you can imagine, I'm really upset about it.
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