Originally Posted by
Petal
I've already given my view on whether I decide to have an item I have made hallmarked, or not and this is NOT based on me 'getting off the hook', absolving myself against responsibility with a hallmark, or going against any 'rules'. As long as I know I am doing a good job, making sure I am careful how I make and finish my jewellery, so there are no issues with my processes and being honest with my customers, that is what's important to me.
Like Caroline and Sarah I've had customers buy from me knowing they have allergies and we have sorted the issue out together to their satisfaction, which is what proper customer service is all about! It seems to me its a very rare thing.
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