Hi everybody.
I have a problem. I sell fingerprint jewellery on ebay and on my website. A lady who purchased 2 x fingerprint necklaces each with two charms (one for her, one for her sister) has contacted me to say her sister's necklace broke and she lost it including the charms. She also said that her necklace had done the same thing but it was when she was in her kitchen so she still had hers. She says it seems to be a problem with the connection of the necklace and has asked me if any previous customers have had the same? I have sold around 200 of these and this is the first time I have heard of this happening. She says her sister is devastated and is going away travelling next week and basically if there is anything I can do to help them. Normally I would happily replace the necklaces free of charge but I don't know if they are trying it on or not, or if the lady is only saying her own necklace broke to try and illustrate that it is a problem with the necklaces just to cover the possibility that her sister had in fact not fastened her necklace properly.
Its really upset me as I don't charge a lot for the jewellery thus not making much profit and I would be out of pocket if I had to replace the two charms as well as the two necklaces. I always try and do the decent thing.
They left me positive feedback a few weeks ago.
What would you guys do?
Thanks.
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