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That's an excellent link - thank you. Definitely confirms what I have told the seller, which they should have known :(|

Hi Peter

Oh no sorry to hear you're going through similar! I hate having these things hanging over me it's horrible isn't it. Thanks for the tip, should I not get my refund issued on them...

Technical Supermarket! Based in Stratford London, but you can find them online. They also trade through eBay

I had a reply today saying they will only refund after investigating the fault - which I responded wasn't acceptable. I then replied with the letter quoting my rights and their obligations under the...

Thanks for the links - very helpful. Actually, I'm surprised at myself for accepting the exchange in the first place, normally I'm quite on the ball with these things. Think it's because I've had...

Really? That's good to know.

I bought the item from an ebay store, which is linked to their own online store. I bought the item on 30th sep and received it I think around 3rd Oct. I then about a...

Hi George

Thank you for confirming that. Yes that's my thought too. I've emailed the store asking to return the kiln for a refund, but I know the first time I asked this, they said they don't...

Thank you so much for your reply!

That's why I'm so confused, because I'm setting it below the melting point of fine silver, and the digital controller reads at the temp I have set it to.

The...

Hello. I'm new to this forum, I hope someone can help me, I'm desperate for some advice.

I bought the Kate McKinnon book 'Sculptural Metal Clay' and followed the instructions in there that advise...

Hello. I'm new to this forum, and no matter how hard I try I can't find where to start a new thread! So sorry for gatecrashing this one :( but I'm desperate for some advice.

I bought the Kate...