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  1. Replies
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    Thanks for your comments, we have a few bugs at...

    Thanks for your comments, we have a few bugs at the moment but we're working on them. We've noticed a few pages that are not working as they should on mobile and there on the hit list to sort. If...
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    Hi LydiaNiz Sorry to hear about your Internet...

    Hi LydiaNiz

    Sorry to hear about your Internet Explorer not working can you confirm what version of IE your using?

    Adam
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    Thanks for your comments about the new website. ...

    Thanks for your comments about the new website.

    The site is different to the old one, but the same functionality is there. All the changes are based on feedback from our regular customer surveys,...
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    Pleased that your issue is resolved, I'll look...

    Pleased that your issue is resolved, I'll look into live chat and see whats happened. Have a great weekend

    Regards

    Adam
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    Karolina Thanks for your posts, and again...

    Karolina

    Thanks for your posts, and again apologies for the errors in managing your account - unacceptable, and we will try to improve. I know our customer service team has been in touch, has...
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    Sorry for the missing 'full' description earlier...

    Sorry for the missing 'full' description earlier today, everything back up and running.
    Our full range of reamers can be accessed here :
    http://www.cooksongold.com/category_select.jsp?query=reamer...
  7. Replies
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    3,191

    In addition to the suggestions already mentioned...

    In addition to the suggestions already mentioned Cooksongold.com offer a range of different solutions to help with tarnishing of finished pieces:

    1. Anti Tarnish Tabs & plastic bags -...
  8. Thread: Saw lubricant

    by ahunter
    Replies
    20
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    6,003

    Sandra Thanks for the posts, and sorry for...

    Sandra

    Thanks for the posts, and sorry for the label error, was everything else Ok with your order ?

    Regards

    Adam Hunter
    Commercial Manager
  9. Thread: Tool magic

    by ahunter
    Replies
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    13,183

    Thanks for the info, I'll talk to our product...

    Thanks for the info, I'll talk to our product team about adding to our range.
  10. Thread: Tool magic

    by ahunter
    Replies
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    13,183

    George Out of interest which Tronex pliers...

    George

    Out of interest which Tronex pliers are you refering to ? Is the bent nose fine tip (551)?

    Regards

    Adam
  11. Replies
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    Tabby66 & Trial User Really sorry for the...

    Tabby66 & Trial User

    Really sorry for the issues with the Ring Stretcher, we are looking at this issue now and we'll be in touch shortly.

    Regards

    Adam Hunter
  12. Replies
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    Sorry for our delayed responce to this forum...

    Sorry for our delayed responce to this forum thread - and our appologies to 'Trial User' for the quality of the punch supplied with the Durston disc cutter.
    A replacement part is on its way to trial...
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    We are pleased to announce that as of 31st May...

    We are pleased to announce that as of 31st May 2013 Cookson Precious Metals was acquired by Heimerle + Meule GmbH.

    Heimerle + Meule was founded in 1845 and is Germany's oldest gold and silver...
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    Website - back up and running

    After some system maintainance on Saturday 27th April, cooksongold is now back up and running.
    If any body spots any issues drop us line.

    Regards

    Adam Hunter
  15. Thread: Live Chat

    by ahunter
    Replies
    3
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    7,692

    Pauline Thanks for the feedback, and really...

    Pauline

    Thanks for the feedback, and really sorry for the delay in answering- five minutes is totally unacceptable.

    We've seen a rapid growth over the last week in the number of live...
  16. Six Fabulous Days of Freepost with Cooksongold

    To celebrate having an extra day in February, we are having an extra long Freepost event!

    Freepost starts today, and ends Wednesday 29th February, at Midnight.
    To claim freepost just select...
  17. Replies
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    Thank you for your comments, we have released a...

    Thank you for your comments, we have released a statement regarding last night’s programme.
    We hope this statement will answer your questions. Please click here to view
  18. New product, your help & feedback please - More base metals from Cookson ?

    We're known for our Silver, Gold, Platinum & Palladium bullion ranges, so when we introduced Copper Sheet last year we were really interested to see if there was any demand. After six or so months...
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    George Thanks for your feedback and comments...

    George

    Thanks for your feedback and comments on the postage & packing of your recent order.
    We always try to use the right amount of packaging with our orders, balancing security, the...
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    7,634

    We're still having some problems with the forum...

    We're still having some problems with the forum and we are trying to resolve, but its proving difficult to track down the source of the problems. Although cooksongold had a revamp, the forum remains...
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    Thanks for the comments keep them coming, I...

    Thanks for the comments keep them coming,

    I am particularly interested if anyone else is finding the site slower than before?

    Regards

    Adam Hunter
    E-Commerce Manager - Cooksongold.com
  22. Replies
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    7,634

    Thanks for the comments on the new website. After...

    Thanks for the comments on the new website. After four years we felt that we needed to move with the times and make a change, and add a host of new features. We hope that the new website should be...
  23. Thread: Wedding season

    by ahunter
    Replies
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    3,698

    Well you live and learn... necropost great new...

    Well you live and learn... necropost great new word,s another pain in the neck for all forum members.
    The offending individual has now been removed, thanks for being vigilant.
  24. NEW extended 4pm cut off for next day delivery PLUS phone lines now open 8am - 8pm

    We've got Christmas all Wrapped Up - Cooksongold.com Christmas Opening Hours & Last Posting Dates


    We're Open Longer for the Busy Christmas Season
    We know how stressful it can be in the run up...
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    Freepost Ends Midnight TONIGHT!

    Don't forget to take advantage of the Freepost offer - ends midnight tonight!
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