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Thanks for that info. But in my case it is not loss. It is theft. My receipt for posting special delivery says the packet weighed 300g. The assay office have proof that when the packet arrived at...

Thanks Peter. That's a great idea. I knew there was a reason I've been lurking around this forum for years.

I have just had a email from the The Assay office. Adam tells me that the bracelets must have gone missing in the post. The weight of the jewellery they received was 55 grams lighter than I sent. The...

And, to add insult to injury, they charged me for hallmarking the missing bracelets.

The situation is being investigated by Adam Phillips customer service manager. I have photos and have sent them to him. I didn't know about sending to ACG but that does seem a good idea. My partner...

That's the problem with the written word. Everybody interprets it differently. I am very upset over my missing jewellery and probably over sensitive. I apologise.

I think it is very unfair the way people are leaping in and assuming it is my fault. I followed the submission rules precisely. I did send it Special Delivery. I had no choice about where to sent the...

My partner says he thinks the postie opened my packet and helped himself. He says I should never have posted it in the first place. Is he right?

I was so excited opening the packet. I can't believe what has happened. London Assay office say the items weren't received.

Has this happened to anyone else?