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  1. Replies
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    Hi, Thanks for all your posts, sorry for the...

    Hi,
    Thanks for all your posts, sorry for the delay in posting a response.
    To try and clarify, we do sell at different rates depending upon whether you buy on cash terms or credit and many customers...
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    Hi Whilst I appreciate the depth of passion our...

    Hi
    Whilst I appreciate the depth of passion our industry garners, I do feel we should we should all demonstrate respect and civility towards each other at all times please, especially in posts where...
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    Hi Thanks for raising this, it is a bit of an...

    Hi
    Thanks for raising this, it is a bit of an anomaly, we'll have a look and see what we can do
    rgds
    Rob
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    Hi I'd just like to confirm that the Vallorbe...

    Hi
    I'd just like to confirm that the Vallorbe Saw blades we stock are Glardon Vallorbe Saw Blades, we are updating the photos on the website to reflect this. I hope that clarifies the situation....
  5. Thread: optivisor

    by Rob Taylor
    Replies
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    999

    Hi We offer three with interchangeable lens...

    Hi
    We offer three with interchangeable lens
    http://www.cooksongold.com/category_select.jsp?query=headband
    Hope that helps
    rgds
    Rob
  6. Hi Just for clarity, the responsibility for the...

    Hi
    Just for clarity, the responsibility for the product remains with Cookson under the Sale of Goods act, we have subcontracted the after sales in this case back to the manufacturer, Bosch. That...
  7. Hi We can offer letterstamps at very reasonable...

    Hi
    We can offer letterstamps at very reasonable prices http://www.cooksongold.com/category_select.jsp?query=impress+art+letterstamp ex stock
    or can provide custom stamps within 14-21 days
    rgds Rob
  8. Replies
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    The gremlins were obviously at work again! I...

    The gremlins were obviously at work again! I can't see a reason for this, sorry. We'll keep an eye on it
    rgds
    Rob
  9. Replies
    4
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    4,457

    The gremlins were obviously at work again! I...

    The gremlins were obviously at work again! I can't see a reason for this, sorry. We'll keep an eye on it
    rgds
    Rob
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    Hi To clarify the discount situation, Argentium...

    Hi
    To clarify the discount situation, Argentium is currently getting a volume discount but not a stated GOJD discount, this is due to a pricing anomaly that we are trying to rectify. Other...
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    Hi Whilst we don't stock 14ct white sheet we can...

    Hi
    Whilst we don't stock 14ct white sheet we can get it made. Please email the thickness, length and width you are looking for and I can quote. There maybe a minimum charge dependent upon what you...
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    Hi, a replacement chain is on its way. Please...

    Hi, a replacement chain is on its way. Please send the faulty one back using our returns label http://www.cooksongold.com/downloads/files/cookson-returns-form-special.pdf.
    I'm sorry you've had this...
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    Sorry Theresa We've had a run on Argentium over...

    Sorry Theresa
    We've had a run on Argentium over the last few weeks and it will be a few weeks until we are back in stock with that thickness. We do have 1mm and 1.2mm available at the moment
    rgds...
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    Hi Caroline Sorry you have had this...

    Hi Caroline

    Sorry you have had this experience, it's certainly not what was intended!
    Our systems can't handle discretionary vouchers very well as you have found out, so as of last week we no...
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    Hi According to the Nickel Directive there are 2...

    Hi
    According to the Nickel Directive there are 2 limits set for products containing Nickel; one for products used in piercings and another for products intended to come into direct and prolonged...
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    Hi We do have a nickel free 18ct white solder...

    Hi

    We do have a nickel free 18ct white solder available from our French business, the product code is PP1300 and I'm requesting a price now. It is somewhere between a medium and a hord with a...
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    Hi We do occasionally get this issue, I've...

    Hi
    We do occasionally get this issue, I've cleared down your previous old baskets so when you next log in you should get a clear basket
    rgds
    Rob
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    Hi thanks, we'll try to get that changed today...

    Hi
    thanks, we'll try to get that changed today
    rgds Rob
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    Hi, thanks for the feedback on this, it's...

    Hi, thanks for the feedback on this, it's highlighted a few issues for us...
    The results from Hand brushes using the Tools drop down are clearly showing some spurious items that look like they've...
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    Hi, There are two levels of participation in...

    Hi, There are two levels of participation in Fairtrade, full registration and the Small Goldsmiths scheme.

    Full registration allows for the use of the FT sponsors mark and integration of the...
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    Hi I've just been looking for your email but...

    Hi
    I've just been looking for your email but can't see it. Would you forward to me please (Rob.Taylor@cooksongold.com) and I'll get on it
    rgds
    Rob
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    Hi Looking at your order the 2 lines you refer...

    Hi
    Looking at your order the 2 lines you refer have been cancelled. We tried to contact you on 12th Feb to say we couldn't supply your sizes and cancelled them on the 20th having not heard from you....
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    Sorry Caroline the DHL option you selected is...

    Sorry Caroline the DHL option you selected is between 9 am and 5pm
    rgds
    Rob
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    Hi Caroline Sorry we only had small sizes of 0.8...

    Hi Caroline
    Sorry we only had small sizes of 0.8 available last week. lots in stock now though!
    rgds
    Rob
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    Hi sorry we weren't able to supply both lines at...

    Hi
    sorry we weren't able to supply both lines at the same time. The 0.7 sheet is now back in stock and will hopefully be shipped today. The sale of course was for all sizes of sheet and was planned...
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