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    Thank you for bringing this to our attention...

    Thank you for bringing this to our attention Theresa. It seems there has been a small pricing error with selected products in the range, which we will be looking into and rectifying.
  2. Hi all, Many thanks on your feedback regarding...

    Hi all,

    Many thanks on your feedback regarding the Themed Competitions. Just so you are all aware, the thread is already a sticky thread in the theme competitions area.

    We are also looking at...
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    Hi, Thank you all for your feedback on the...

    Hi,

    Thank you all for your feedback on the Yahoo Live pop up. We apologise if this has interfered with your Cooksongold shopping experience. We have removed the pop up from our site.

    Kind...
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    Hi Aurarius, I am sorry to hear that you've...

    Hi Aurarius,

    I am sorry to hear that you've experienced issues with the length of our silver solder strip. If you can email me your account number and a contact telephone number I can arrange for...
  5. Hi KarolinaMoon, I am sorry to hear that we've...

    Hi KarolinaMoon,

    I am sorry to hear that we've shipped a back order item to yourself that you no longer require.
    If you can email me your account number and the item in question to...
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    NEW Cooksongold 2014/15 Catalogue

    We've just launched the 2014/2015 edition of our catalogue - and we're proud to announce it's the biggest to date!

    Our new catalogue features over 12,000 jewellery making supplies across more than...
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    I can only apologise for the delay in launching...

    I can only apologise for the delay in launching the 2014 theme competitions.

    We can now proudly announce the themes are now live! The first competition will kick off in March - Good Luck!

    Kind...
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    Theme Competitions 2014

    Hello Everyone,

    Here is a list of this years theme competitions...

    March- Spring

    April- April Showers

    May- Gold
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    Cooksongold Blog Contributions

    Hi all,

    The Cooksongold blog is viewed by 2,500 jewellers per week. Our audience is a mix of professionals, retailers, jewellery students and designer makers along with those just starting out.
    ...
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    Cooksongold Blog Contribution

    Hi all,

    The Cooksongold blog is viewed by 2,500 jewellers per week. Our audience is a mix of professionals, retailers, jewellery students and designer makers along with those just starting out.
    ...
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    Hi Tabby66, The article you mention is on the...

    Hi Tabby66,

    The article you mention is on the Cooksongold blog, hence why our new logo appears.

    Tom did contribute to our blog on Monday, December 5th, 2011. We value all guest blog...
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    July Themed Competition 2013

    Hello Everyone,

    Thank you for all your beautiful sun inspired entries for our June competition, the winner will be announced on 05/07.

    The theme for our July competition is...

    Tropical
    ...
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    Hi Carole, I will pass your concerns onto one of...

    Hi Carole,
    I will pass your concerns onto one of our customer service agents who will give you a call regarding the missing items from your order.
    Sorry to hear you have been experiencing problems...
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    Hi Thanks so much for coming back to me so...

    Hi

    Thanks so much for coming back to me so quickly. I have passed this information onto my customer to see if this helps them.

    If I have any other questions I am sure I will be back.

    Ann...
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    Annodising Aluminium

    Hello,

    Can you help me help a customer!

    Someone has asked me what resists annodising aluminium and how this works / what to do?

    If anybody knows the answer, it would be very much...
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    Hi Carole Allen, The instructions for the...

    Hi Carole Allen,

    The instructions for the Milbro Pendant drill are very brief. They can be found on our knowledegebase or alternatively, I can email them to you.

    How long have you had your...
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    Happy New Year. I am sorry to hear that you have...

    Happy New Year. I am sorry to hear that you have experienced problems with the flexshaft of your Milbro Pendant Drill. I will look into this for you and get back with some information shortly.
  18. Silver Clay Sale: 10% OFF PMC, 5% OFF Art Clay & 10% Clay Tools and Accessories

    This week ONLY get creative at Cooksongold.com with fantastic savings on Silver Clay including 10% OFF our range of PMC and 5% OFF Art Clay.

    This offer started on Tuesday 8th March and ends...
  19. Thank you for your kind comments, I have passed...

    Thank you for your kind comments, I have passed these onto Maureen.
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