Charged P&P during FreePost event

Hi,

I've sent two emails to birmingham.sales but not had a reply, so am asking here.

Please could you tell me why I was charged P&P on an order which was placed during the last FreePost event.

Order No: IO390464 Delivery Invoice II417851, Your Ref Internet 2011-11-30

Thanks.

I had this problem recently as well.I was not happy, but a phonecall did easily resolve matters!

I had the same and again a phone call sorted it, they are always helpful when a problem occurs if you speak to them. Its annoying at the time, but everyone can have a problem, its just how its dealt with, and they are good at sorting out problems.

Thank you, I'll try phoning in the morning.

Hello,

Did you manage to get everything sorted in the end?

Sorry I did not spot this sooner.

Kind Regards

Hi,

Not yet. I tried phoning but was stuck in the queue and gave up after a few minutes.

Quote:

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Originally Posted by MeadMoon

Hi,

Not yet. I tried phoning but was stuck in the queue and gave up after a few minutes.

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Would you mind e-mailing me your account number to jessica.sweetingham@cooksongold.com so I can credit the postage for you?

Thanks

Done. Many thanks for helping with this.

Quote:

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Originally Posted by MeadMoon

Done. Many thanks for helping with this.

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No problem, happy to help!