Just looked in at the main website and well that is going to take some getting used to after what had been a very clear and easy to use site.
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Just looked in at the main website and well that is going to take some getting used to after what had been a very clear and easy to use site.
Never mind getting used to, that's not even rendering properly here on Firefox.
Agree, the site is somewhat difficult to navigate from the first glance. I was used to their old design and knew exactly where everything was.
Thanks for the comments on the new website. After four years we felt that we needed to move with the times and make a change, and add a host of new features. We hope that the new website should be easier to use, we've taken advice from customers, and internet shopping experts, and whilst there are changes a lot remains of the old web site with a lick of paint, and a new back end systems to improve reliability in the checkout.
The navigation remains the same with the left hand product categories, the main addition in terms of navigation is the landing pages for each product category which detail all the sub categories, so for sheet it provides clear sub categories for silver, 9ct Yellow etc. The full product listing is still there just under view all products.
We've also added a host of new features including wish list , jewellery news centre, projects section plus a host of other bits and piece that should make buying on-line easier and quicker.
I understand that changing the site is a bit of shock, and may take a little of getting used to, but hopefully the improvements in the long term will prove a benefit and make shopping easier, quicker and more reliable.
I'm happy to answer any questions, and if any body needs any help please email me at adam.hunter@cooksongold.com or send me a message on the forum.
Peter
We use Firefox in the office and all was working well today, and I'm not seeing any major rending issues on my own home PC, (and in our testing period FireFox didn't through up any problems) perhaps you can provide more detail or send me a screen shot along with any PC/Mac specs. and we'll try and sort tomorrow?
Regards
Adam Hunter
E-Commerce Manager - Cooksongold.com
My first reaction is that I like it, it seems to be loading better for me than the old site has done in a while and its got rid of all the problems I had in the basket area last week. I LOVE the fact you have put the wish list on there, I often find things that I think I would like but can't afford/justify at the moment/need something else rather than just want this, and I can now put it on there. Then when I want it again I can find it.
Louise
www.louisewestlacedesign.co.uk
And now, in the usual way of computers, it seems to be working fine for me :) Computers, don't you love them!
Corr Blimey!!!! That took me by surprise. Will have a proper look round when I get chance!
I hope the new site has less glitches than the last one, i don't know how many times i lost the whole shopping cart
Ha it must be infectious Palmers have been at it too :0)
Seems OK to me but I haven't tried it on Firefox yet. I've found it easy enough to explore and if it resolves the missing baskets issue then that's fine by me!
I like it but I worry for my wallet because I'll have to have a proper good look round now!
works fine in firefox for me, though it seems to be a bit slower to load than before.
Thanks for the comments keep them coming,
I am particularly interested if anyone else is finding the site slower than before?
Regards
Adam Hunter
E-Commerce Manager - Cooksongold.com
I just used the site this morning and hit a weird problem. I had put an item into my basket on Friday. Today I clicked on the "My Shopping Basket" link and it showed my the basket containing the relevant item, I clicked on the item's description to check something on it and viewed the item's details. When I then clicked on the "My Shopping Basket" link again, nothing happened, I clicked another time and still nothing, I clicked on the "My Account" link, it showed my account, then I clicked on the "My Shopping Basket" link again and it took me to the basket which I then completed buying. But it was a bit strange. I'm using my work laptop which is running Vista, but only IE version 7 so I don't know if that is relevant.Quote:
Originally Posted by ahunter
I'm beginning to like.....except when I click on view my basket (especially over a weekend??), I get thrown out with an error, bit frustrating.
Thank you for keeping the basic structure - that really helps and was the heart of the old well-constructed site.
But for me its WAY too busy. I go on your site to buy things or get estimates of prices. I do not have time to go into a million little side avenues because they flash at me and they irritate me. You don't have a simple version hidden somewhere that I can just find your products without all that promotion do you? Please?
Am I alone in thinking you are aiming more to the hobbyist? I've been getting a feeling you've been heading that way for a while but the new site is really pushing in that direction.
When I'm tired after a run of shows possibly isn't the best time for you to launch the new site at me tho' . . .
The new site was slower for me as well at first, but it was better when I went on today. (using iMac with Firefox 4). I am really glad that the search function still gives suggestions - that is very useful and what I mainly use. The flashy ads are easy to ignore if you practise hard.
Forum is REallyyyy slow :-(
There is a glitch with the forum that is being looked into - what I'm seeing is a lot of dropped packets. I've no other info than that, I'm afraid.
Whenever I try to login to the forum I get an ad box telling me I have to fill in a questionnaire before I can proceed. Firefox bans it and then I get redirected to an ad agency site. I delete this before it opens and after that the google link to the forum loads just fine. Been happening for the past few days. Does this happen to anyone else?
Susie
No, but for a week I have been unable to post any pictures as jpg files, not even very small ones or those I have used before. A message comes up 'Not a valid file'. Hence no new threads from me.
Dennis.
We're still having some problems with the forum and we are trying to resolve, but its proving difficult to track down the source of the problems. Although cooksongold had a revamp, the forum remains pretty much the same.
We aware of the photo problem thanks to Dennis alongside the speed issues. The redirect to another site we've not encountered and I'm not 100% sure its related to the forum. But we are working this weekend to try and resolve. Please continue to bare with us we hope to find a solution soon.
Regards
Adam Hunter
E-Commerce Manager
I go that redirect thing the other day while doing a google search on a jewellery related topic, one of the results was a forum post here, just what I wanted I thought till it got hijacked with the questionnaire thing and then to another site which I closed immediately. I have never encountered it coming directly to the forum.
I just had it as well after clicking on the link in googleQuote:
Originally Posted by susieq
How odd. Same here when I go that route - but copying the link location doesn't do that. I suspect this is Google playing silly buggers, not Cooksons - there's some Javascript (Google's) being run when you click on the link, but I haven't picked over what it is actually doing yet.
I had wondered about it being a virus, but it only seems to happen with the Cooksons forum front page, no other links.
It could be that the site has been hacked and the script is set to display if it doesn't detect a cookie maybe?Quote:
I had wondered about it being a virus, but it only seems to happen with the Cooksons forum front page, no other links.
I just did a search on google and a few vbulletin forums have had it and it does appear to be a virusQuote:
Originally Posted by ps_bond
New Zealand Forums was one that had it and removed it - thread here:
http://www.nzboards.com/helpdesk/dif...website-91859/
It might even account for the slow running of the site as well
I'm digging through the reports on vbseo at the moment; whether it's a security flaw on the plugin or it is down to malicious code being added, I'm not yet sure. I had been thinking of a virus on the client side rather than server, thank you.Quote:
Originally Posted by geti-titanium
you're welcome Peter - you could also try searching the database tables for instances of 'base64'. This seems to indicate the existance of the virus - if you eliminate this, then it should be ok again.
Thanks Peter / Alan,
Finally found the offending code & removed it. It was in one of the database tables.
Regards
Dave
Oh! That's better :)
Thank you to both the diagnosticians and deleters