I have in the dim recesses of my mind the idea that if you post out jewellery RM will only pay out for the cost of materials and not the actual cost of the item. Was I dreaming this or has anybody actually been in the situation where they have proof of posting and proof of how much the customer paid for a specific item but RM refuse to pay up?
ETA: to clarify, I'm talking about when something actually gets lost in the post.