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No, not a DIY kit for a stringed instrument. Just a fancy bench peg for intricate piercing tasks from Cousins.
Cousins? Yes, I know, but it is a pretty piece of hardwood and remarkably rigid, using the clamp supplied. They deliver fast and the price is fair at just under£15 including postage and VAT. Dennis.
Nice.Quote:
Originally Posted by Dennis
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And if it goes astray or is damaged in shipping then they'll deny any responsibility. I still see regular reports of people falling foul of them. They won't be getting any business from me because of their past conduct.
It's certainly appealing, Dennis, but I wouldn't buy anything from Cousins. I've read of cases where people have ordered very expensive watch movements, these have arrived damaged or even been the wrong item, and Cousins have refused to accept a return or give a refund.
Thanks for the heads up about cousins. Buying equipment here in Australia is very limited so purchasing from overseas is basically our only true option to have multiple choices between tools that are same but differing quality. I usually purchase from Ottoifrei, Riogrande and Firemoutaingems. Having other choices sassy in the UK helps. Only issues I have is the postage costs are so high, somethings are just too expensive both here and from overseas. Others are just available from one place e.g. Koil Kutter, like postage is a 1/3 of the initial price. Yeah I know good equipment costs money.Quote:
Originally Posted by ps_bond
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Thanks for the heads up.Quote:
Originally Posted by Aurarius
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All it needs is a GRS mount, I ,m with those above I have been burnt by Cousins
Oh, :( I was just about to place my order with cousins for a Foredom drill kit ....i have been searching for the best price! Perhaps not the best place? It's about £40 difference
Over the past year I have ordered many things from CousinsUK, over £2000 worth. This includes a Foredom pendant motor kit and a Durston Rolling mill. Everything arrived as promised. I've never had a problem.Quote:
Originally Posted by Scarlet
I assume we are talking about: http://www.cousinsuk.com/
Yes, with Cousins the pendant drill kit with No.20 hand piece is £272 inc vat and del, the same with Betts metals is just shy of £310
It's not the people whose orders arrive without a problem who get the problems - that's the problem.Quote:
Originally Posted by handmadeblanks
Here are some recent reviews: https://uk.trustpilot.com/review/www.cousinsuk.com
And some more: https://www.yell.com/biz/cousins-mat...mford-4075061/
If you're a gold member of the GOJD, you should get 10% off with Betts (you did on most items when I last looked, at any rate). Alternatively, try asking them to price match.Quote:
Originally Posted by Scarlet
It was my negative experience with Betts that made me buy the Pendant motor kit from CousinsUK! :DQuote:
Originally Posted by Scarlet
Has that happened since they joined with Suttons?Quote:
Originally Posted by handmadeblanks
Just wondered as I always found Suttons to be excellent but not sure whether things have changed since.
If most people are anything like me they don't report non-problems. I have ordered from CousinsUK at least half a dozen times this year and never experienced a single problem, but I have never left a positive review for them anywhere, except in this thread. How many 100's or even 1000's of other satisfied CousinsUK customers also don't report non-problems. Until I have a negative experience of my own they will remain one of my top supply companies.Quote:
Originally Posted by Aurarius
Hi enigma, yes it was since they merged.Quote:
Originally Posted by enigma
I read a lot of those complaint posts and responses from Cousins and would have to say speaking as someone who owns a computer business for the past 24 yrs. If I treated my customers like that I wouldn't be in business. Well now at 63 I have stopped doing that but certainly will never great people like that. Service that is good often doesn't get talked about but I did get a lot of referrals and repeat business. Service that is bad gets told to 20 friends who then tell 20 friends and so on, just like here on forums it happens too on other different types of forums I belong to. Especially caravan forums amongst Grey Nomads, they talk, some even display signs about their lemon caravans here in Australia often having other travelers ask about the signs, which then gets relayed back to others. There is a big movement over here at present to change laws and the powers for enforcement of those consumer laws. I certainly have Cousins off my purchase list of websites Eben though they have a lot of products.Quote:
Originally Posted by handmadeblanks
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Quote:
Originally Posted by Peter_AUS
Hi Peter,
Ok, but the fact is Cousins is in business and has been for over 40 years (see: About Us). From this you can either deduce that Cousins don't treat their customers like that or Australians are far less tolerant than the English. I have no reason to defend Cousins, all I am pointing out is that review sites can give an unbalanced view of a company due to what I think is human nature. The average person is far more inclined to complain about a bad experience. People who get their orders without a problem or who have no problem returning/exchanging faulty goods don't consider it extraordinary enough to write a review, especially not in this online purchasing day and age. Therefore the result is that all you read about is problems and the non-problems go unmentioned.
Just so you are aware, I based my opinions not on the complaints but on the responses from Cousins. The attitude and terminology just seems most inappropriate.Quote:
Originally Posted by handmadeblanks
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That's painful to read.Quote:
Originally Posted by Aurarius
I'd also mention that none of those complaints are from me (or any of the other jewellers I know who have been on the receiving end of that attitude).
Cousins seem to believe that the B2B aspect is a get-out for any and all issues with products - that is not the case and never has been. Goods that are supplied faulty get replaced - you do not then accuse the customer of having broken them.
Just avoid them. You may not have had issues yet, but it's only a matter of time.
That's not a logical conclusion. You could just as reasonably deduce that their atrocious customer service is why their shop premises closed down with no warning.Quote:
Originally Posted by handmadeblanks
Che? Peter mentioned that if he treated customers as badly as Cousins his business wouldn't have lasted 24 years. Cousins is still in business.Quote:
Originally Posted by ps_bond
Anyway, I'm done with this thread. Like I said, I have no reason to defend Cousins and every reason to ignore reviews until I have my own bad experience.
"Just avoid them. You may not have had issues yet, but it's only a matter of time."
You can say that about ANYTHING.
Many companies with atrocious customer service have been in business longer than is warranted.Quote:
Originally Posted by handmadeblanks
And I have *every* reason to make sure people are aware of how bad they are.Quote:
Anyway, I'm done with this thread. Like I said, I have no reason to defend Cousins and every reason to ignore reviews until I have my own bad experience.
I know, you are a Super Moderator of a competitors forum.Quote:
Originally Posted by ps_bond
No, I was a customer of Cousins. It's got nothing to do with this environment - and I would suggest that making insinuations like that is unwise.