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Luci
28-03-2017, 09:33 AM
My most recent setter has messed up a job for me and after three attempts at trying to get it sorted I want to find someone else.
Feeling really frustrated!

Thank you!


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ps_bond
29-03-2017, 07:22 AM
Have you got any pictures of the piece?

Albert jewelry
30-03-2017, 09:01 AM
what happened ?

HillyPhilly
30-03-2017, 11:05 AM
Find a good microscope setter & treat them well. Not much use making fine jewellery if the final step is below standard. Nicely set pieces can really finish a piece well, or at worse can be a catastrophically expensive disaster.
I don't expect we're in the same area otherwise I'd happily help you remedy the problem.
Phil, setter in NZ.


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Gemsetterchris
31-03-2017, 07:49 AM
So what happened? Providing you made a perfectly good mount with the correct stones you shouldn't really get a major problem.
Then again it always seems to be the setters fault for not turning a pigs ear into a silk purse....

ps_bond
31-03-2017, 08:12 AM
What Chris said :D
In spades.

Luci
02-04-2017, 08:30 AM
If anything the claws were a bit big so he had plenty of scope. It was a Christmas job so I think he rushed it. The claws were standing proud from the stone and were catching so I took it back for him to adjust but he just polished the tops down until there was hardly any metal holding the stone in. I didn't notice this until I got home so it was back up to London for the third time. He then said he'd take the stone out and rebuild the claws and start again but it was obvious that he had just laser soldered more metal to the top of the claws and reshape them. They all look uneven and a complete mess.
I've got some pictures of after the polishing part that I'll post.
Thank you for your help everyone.


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Luci
02-04-2017, 08:33 AM
https://uploads.tapatalk-cdn.com/20170402/991be863a4618cb19305deaf1c052be9.jpghttps://uploads.tapatalk-cdn.com/20170402/1e0e3ba26f4c4bc401b4cb5d7c055633.jpghttps://uploads.tapatalk-cdn.com/20170402/42e4197e18bcca0217e9761845792dc9.jpg


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Luci
02-04-2017, 08:35 AM
Not a great pick picture but hopefully you can see the issue.
He's cut so much metal from under the stone that it makes it look like the claws don't fit.


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Luci
02-04-2017, 08:35 AM
https://uploads.tapatalk-cdn.com/20170402/96bca3c1efd71f2829f098f486a49850.jpg


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Luci
02-04-2017, 08:36 AM
You can see the gap between the stone and the top of the claw here.


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Dennis
02-04-2017, 09:14 AM
That's a serious disappointment Luci. hope someone can re-work it for you. Dennis.

Luci
02-04-2017, 09:31 AM
That's a serious disappointment Luci. hope someone can re-work it for you. Dennis.

Thank you Dennis


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ps_bond
02-04-2017, 10:35 AM
I'd probably just replace the claws and redo it; the laser makes these things (relatively) painless. Could just fill the claw back in, but I'd want a little more height in them too.
At a guess there's been an assumption made on the position of the girdle that hasn't tallied with where the stone actually sits.

Luci
02-04-2017, 06:11 PM
I'd probably just replace the claws and redo it; the laser makes these things (relatively) painless. Could just fill the claw back in, but I'd want a little more height in them too.
At a guess there's been an assumption made on the position of the girdle that hasn't tallied with where the stone actually sits.

Thank you for your advice, would you go back to the same person to get the job right or start afresh with some one else?


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Dennis
02-04-2017, 08:53 PM
Give that person a wide berth and go elsewhere. A professional will always make sure they send out a quality job, however stressed they might be. Dennis

ps_bond
02-04-2017, 08:54 PM
Honestly? If it can be sorted by your existing setter, I'd get them to do it. Although, if it's taken 3 attempts then perhaps they don't have access to the kit? I'll also point out that my use of the laser falls into the "when you have a hammer, everything looks like a nail" approach - I use it for all sorts of things where traditional goldsmithing techniques would be more problematic, but there's more than one way to solve the problem.

(And a diametrically opposed view from Dennis I see! I would underscore my "*IF* it can be sorted..." - if they can't then the appropriate approach would be to say so. IMO.)