View Full Version : Cutting charge (again)

07-10-2015, 01:33 PM
I buy tube. Regularly. Sometimes quite a lot of tube - and usually more than 30cm at a time.

Cookson Gold sell tube. But only in a maximum 30cm length.

Here's the problem.

If I want to buy 20cm of tube, I can do so and there is no cutting charge - despite a cut being made.

However, if I want 60cm of tube I have two choices. I can ask for 60cm, and then I get an email telling me it has to come in two 30cm lengths - I say 'fine', and a cutting charge is applied. My order is delayed because of this correspondence.

Alternatively, I can order two 30cm lengths. I am charged for cutting - despite no cut having been made.

I'm bored with constantly complaining about this one to the poor (and very nice) people on the end of the phone.

Any suggestions?

07-10-2015, 01:51 PM
I've never heard of a cutting charge before, maybe its different because I don't order as long a length but I recently ordered 8 x 40mm of tube, maybe I was charged for cutting and just didn't realise!

07-10-2015, 01:57 PM
I'd check if I were you Charlotte - you were probably charged 50p per cut after the first for that little lot!

Rob Taylor
07-10-2015, 02:01 PM
Thanks for raising this, it is a bit of an anomaly, we'll have a look and see what we can do