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trialuser
01-05-2015, 12:42 PM
Hi Rob/ anyone
I sent an email to you yesterday morning about a problem with my last order, are you able to sort it, or at least acknowledge it.
If you are out of office, please can someone else deal with it.
I emailed you directly as in the past, emails to birmingham.sales have gone unanswered apart from the automated reply.
If this is not your remit, can you let me have the email address of someone who will deal with it.
I've attached the photo as a clue.
Thanks,
Martyn
7701

I'll resend the email now in case it has gone to spam.

trialuser
01-05-2015, 01:20 PM
Now sorted, and all within half an hour.
Thanks very much.
I think the measure of a company is not whether they make mistakes, but how they deal with them.
I would dread having this sort of problem with the likes of you uncles kids.
Cookson are pretty dam good if you can get past the spam filters :-)

Beadjoux
01-05-2015, 03:30 PM
Hi Rob/ anyone
I sent an email to you yesterday morning about a problem with my last order, are you able to sort it, or at least acknowledge it.
If you are out of office, please can someone else deal with it.
I emailed you directly as in the past, emails to birmingham.sales have gone unanswered apart from the automated reply.
If this is not your remit, can you let me have the email address of someone who will deal with it.
I've attached the photo as a clue.
Thanks,
Martyn
7701

I'll resend the email now in case it has gone to spam.

Wow, WELL under size! Not good :N: