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Pauline
17-09-2012, 03:19 PM
I've just used your Live Chat service. I thought it was useful. The negative thing I would say about it is that, I waited more about 5 minutes for someone to be available.

ahunter
17-09-2012, 03:50 PM
Pauline

Thanks for the feedback, and really sorry for the delay in answering- five minutes is totally unacceptable.

We've seen a rapid growth over the last week in the number of live chats, and we're adding more advisors this week to ensure that chats are answered quickly.

Regards

Adam Hunter
E-Commerce Manager

trialuser
17-09-2012, 07:52 PM
If you want a bit more feedback - I sent 3 emails to birmingham.sales last week about a minor problem I had with an order.
Not one of them was answered? not even by an automated fob off.
I felt decidly unloved:X

Rob Taylor
18-09-2012, 11:25 AM
Hi

Sorry to read you feel we haven't answered you promptly, your last 2 emails to us (sent 020912 22.48pm and 220812 16.31pm were answered the morning following. Have I missed some emails? I can't see any others, please let me know, feel free to email me (rob.taylor@cooksongold.com) if you wish to.
rgds
Rob


If you want a bit more feedback - I sent 3 emails to birmingham.sales last week about a minor problem I had with an order.
Not one of them was answered? not even by an automated fob off.
I felt decidly unloved:X