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MeadMoon
03-12-2011, 08:50 AM
Hi,

I've sent two emails to birmingham.sales but not had a reply, so am asking here.

Please could you tell me why I was charged P&P on an order which was placed during the last FreePost event.

Order No: IO390464 Delivery Invoice II417851, Your Ref Internet 2011-11-30

Thanks.

Tabby66
03-12-2011, 09:27 PM
I had this problem recently as well.I was not happy, but a phonecall did easily resolve matters!

Laceyloudesign
04-12-2011, 09:00 AM
I had the same and again a phone call sorted it, they are always helpful when a problem occurs if you speak to them. Its annoying at the time, but everyone can have a problem, its just how its dealt with, and they are good at sorting out problems.

MeadMoon
04-12-2011, 03:20 PM
Thank you, I'll try phoning in the morning.

LittleGem
05-12-2011, 02:42 PM
Hello,

Did you manage to get everything sorted in the end?

Sorry I did not spot this sooner.

Kind Regards

MeadMoon
05-12-2011, 03:13 PM
Hi,

Not yet. I tried phoning but was stuck in the queue and gave up after a few minutes.

LittleGem
06-12-2011, 08:13 AM
Hi,

Not yet. I tried phoning but was stuck in the queue and gave up after a few minutes.

Would you mind e-mailing me your account number to jessica.sweetingham@cooksongold.com so I can credit the postage for you?

Thanks

MeadMoon
06-12-2011, 08:50 AM
Done. Many thanks for helping with this.

LittleGem
06-12-2011, 08:58 AM
Done. Many thanks for helping with this.

No problem, happy to help!