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View Full Version : Aaargh Freepost weekend but web page not working!



Fi Wilson
28-02-2010, 12:18 PM
Grr! Can't believe this!! :-() Spent the weekend carefully working out my online order for Cooksons and just come to place the order to get the Freepost offer and the web page isn't working. Something about an error message. I can get on the forum but the main pages aren't working! Heeellllpppp! I've only got till midnight!!!!

Fi

Fi Wilson
28-02-2010, 12:32 PM
...and phoning the number of the error screen is as much use as a chocolate teapot! I'm either getting a cycle of the "the extension is busy" and putting me back to the menu or the phone is just ringing out. Heeeellllppp!

Anyone else getting these problems?

Fi

Fi Wilson
28-02-2010, 12:35 PM
Hurrah! On about the tenth refresh of the last minute I've managed to load the page! :dance: Phew!

Still think there's something wonky with the Cookies phone system menu though.

Dragonsmagic
28-02-2010, 01:15 PM
I had the same problems most of the weekend!
I finally put my order in today and then the free post option wouldnt even come up so it's been added to the final amount???
Gave up in the end and just ordered anyway! :mad:

Danni x

ahunter
28-02-2010, 04:15 PM
Our apologies if anybody had any difficulties accessing cooksongold.com around 1pm. The problem has been fixed and we are back up and running.

My apologies once again, I know how frustrating an unavailable website can be.

Regards

Adam Hunter
E-Commerce Manager

Tabby66
28-02-2010, 08:20 PM
I'm a bit worried too... few error windows last night, then order accepted but no freepost, went back, got free post accepted, but no email acknowledgement yet - over 24hours - usually instant - my order is on my account but not sure what's happening....??
Will see if any progress tomorrow.

Fi Wilson
01-03-2010, 11:43 AM
Thanks Adam. I finally managed to place my order yesterday but there were a number of occasions of freezing pages and crashing. Glad you're back up and running. :Y:

Fi

caroleallen
01-03-2010, 10:46 PM
I managed to put my order in and Cooksons very kindly added 3 extra very expensive things. Never mind, they'd already been packaged, so I can return them once they arrive. These things happen and I shouldn't really expect an apology and I'll get my money back in due course (hopefully)!.

Lindyloo
02-03-2010, 11:54 AM
I missed the weekend altogether - damn. Am I right in guessing it seems to happen around once a month? Got a big purchase pending, so no point paying through the nose for postage.

Di Sandland
02-03-2010, 12:18 PM
I missed the weekend altogether - damn. Am I right in guessing it seems to happen around once a month? Got a big purchase pending, so no point paying through the nose for postage.

Usually around bank-holidays and half-term holidays sweetie

caroleallen
02-03-2010, 12:57 PM
Well, I've had a very nice apology and a bottle of wine from Cooksons. All forgiven now!

Fi Wilson
02-03-2010, 05:48 PM
Fab! How nice of them. Enjoy your wine!