Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at email@example.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email firstname.lastname@example.org. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or email@example.com
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Item No: 999 001
The Evans Single Barrelling Unit comes complete with one rubber lidded barrel, ideal for polishing metal jewellery items. Capacity guide: 1kg of shot to 300-500g jewellery. The shafts that the ...
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
15 Sep 2016 - by Karen
A little noisier than I'd expected but works brilliantly - I just have to turn the music up :-)
11 Jun 2013 - by Ruth
Typo in my original comment ... the number the barrel that was used by the college was 999 005 not 999 004 - its now updated. When I bought my mine it came with barrel 999 004 and its a fiddle to open and close. When the college bought theirs it came with this barrel 999 005. its much easier to open and close and at first I was quite envious ... that is until it had been used for some time. Their barrel lost its seal, and leaked. The college has purchased several new lids and at least one new barrel. Ive still got my original barrel and it does not leak and its older than their orginal barrel.
1 Apr 2012 - by Ruth
When I bought my mine it came with barrel 999 004 and its a fiddle to open and close. When the college bought theirs it came with this barrel 999 004. its much easier to open and close and at first I was quite envious that is until it had been used for some time. Their barrel lost its seal, and leaked. The college has purchased several new lids and at least one new barrel. Ive still got my original barrel and it does not leak and its older than their orginal barrel.
28 Dec 2010 - by Graham C
I use mine with stainless steel mixed shot and a couple teaspoons of barrel brite. 2 Hours is probably the minimum time to get a useful result. Shines small tricky-to-hand-polish items like earwires and chains, probably better than you could manage by hand in a reasonable amount of time. I have used this to buff away surface copper deposits left after soldering 9ct, rather than having a longerstronger pickle time. My only gripe is the lack of an ONOFF switch, requiring unplugging the unit when not in use.
23 Aug 2008 - by jacqueline bell
this barrelling unit will save you loads of time We have purchased one for our jewellery class and everyone loves it as it saves hours of polishing and gives a great finish. We also purchased the mixed metal shot and barreling compound and I am amazed at how many small areas can be reached and polished.We use it for gold and silver-I would recommend this product to anyone who finds polishing tedious. Wash any tripoli and rouge away before putting pieces into the barrel -this saves the barrelling solution from becoming muddy.
12 Aug 2008 - by WWR
I use this to clean up my bigger chains, ear-wires, small pendants, rings etc. Not suitable for fine chains or soft designs, opals or similar gems as you need to tumble for at least 6 hrs to achieve any positive results. Galley Soap is a great companion to this along with some good steel shot. Filled half way, put your items in and let the tumble do the rest. The tumble is gentle and results are great if you plan ahead and dont want immediate results. This gives the best shine and lustre to Fine Silver - mine has never let me down and with the occasional oiling, will give me many years more - worth every penny.
£165.00 exc. VAT
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© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456