Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at firstname.lastname@example.org. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email email@example.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or firstname.lastname@example.org
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Item No: 999 1086
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
20 Mar 2020 - by Christopher
Speedy free delivery
24 May 2019 - by Edward
Fantastic product. I have made many pieces with this delft clay. It pays off to stick with the real McCoy
10 Feb 2019 - by Andrew
Comes with very clear instructions and a CD helping my students use the Delft Modeling Clay with confidence.
21 Jan 2019 - by Piotr
It works great and does what it says on the box. Instructions are clear and simple to follow and clay works. Great
18 May 2018 - by Catarina
to see all 8 reviews
16 Feb 2016 - by Kathryn Ducie
I haven't cast since my college days and thought this would be an ideal solution for my smallhobby workshop. I watched online several demonstrations and read many blog posts on the ease and success of the Delft Clay system before I committed to purchasing this starter kit as well as a crucible, tongs for the crucible and casting borax. Oh Dear! Despite trying many times and using all the troubleshooting guides I have still to produce a clean or complete cast. I really wanted this to work I would love to be able to produce some small castings yet I seem to be the exception to the rule when it comes to Delft clay. I've now given up out of sheer frustration, and banished this kit to a dark corner of my studio, as the thought of the money I wasted in purchasing it and its accoutrements is killing me! Although, I see from a previous review it can be used to support items while soldering. so perhaps I can use it up that way. Nevertheless it was an expensive way to obtain soldering supports.Hopefully if you purchase this system you'll have more joy than I did and won't feel the fool. I thought long and hard about writing this review as I know so many have found this a great product but I had to be honest and admit I was bitterly disappointed.
2 Nov 2008 - by christopher charlton
Although designed for, and excels at casting any small one off item I have found it invaluable for supporting any uneven items I have to solder together. Just follow the instructions to fill and level 1 ring, then push the first part halfway into the clay for example, a ring setting , ensuring it is level, followed by the ring shank, add some braze paste, heat and hey presto perfectly in line soldered joints.
4 Aug 2008 - by anthony bain
I havnt found a product on the market that will allow short run of castings, the system takes some getting used to but when you do the quallityof the finnished items is only just short of other more expensive methods of casting.The cost per item is minimaland as the clay is reusable the a bag of clay lasts for months, I have found that I get far more than the 99 casts that the instructions suggest.There are some limitations to the system namley that youcannot cast items with undercutsbut if you plan ahead you can produce almost any item with this syatem by making your items in multiple parts, if you are stuck for a casting method other than the cuttlefish thatrequires a great deal of finishing give the delft clay a try you WILL be amazed.
CORONAVIRUS DELIVERY UPDATE - Our logistics operation are working hard to maintain service levels. However, to ensure the safety of our colleagues who have chosen to continue working, we will only be despatching orders on Mondays, Tuesdays and Wednesdays. Please note some parcels, including those ordering from outside the UK, may take longer to be delivered than the time frames stated here. For latest updates on our service click here.
£59.99 exc. VAT
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© 2020 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456