Delivery methods We use fast and cost effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.
All our items are despatched by a network of carriers including amongst others, Royal Mail and DHL.
We will do our best to despatch your order the same day, we are currently despatching 97% of all orders same day.
If you want to track your parcel, please use the tracking reference from your E-despatch notification that has been emailed to you. Please note that our trackable services are Royal Mail Special Delivery, TNT, FedEx and DHL. Parcels that are sent First Class Post and Recorded Delivery cannot be tracked. Should you have any difficulties please call 0345 100 1122 or email Info@Cooksongold.com.
When will my order be despatched? We are now able to offer same day despatch for orders placed up to 6pm GMT. Please note that this will only apply to orders to UK addresses where the selected delivery method is DPD or TNT Next Day by 6pm*. For orders via other delivery options or to addresses outside the UK – we offer same day despatch on orders placed up to 5pm GMT.
*excludes TNT Saturday Service on orders placed between 5pm and 6pm on Fridays. Please note some delivery options may not be available due to the contents, value or weight of the items in your basket.
How we calculate our postage costs The postage charge will vary depending on the weight & value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
*Please note that these prices are too used as a guide only and may vary due to the weight and value of your parcel.
Do you accept International Orders ? Cooksongold welcomes orders from all over the world, and currently deals with customers in over 50 countries.
International postage prices vary depending on the weight and value of your goods, our online shopping basket always clearly displays the relevant postage options and postage costs for your basket.
If you are looking to order hazardous goods, please note that some carriers will not take these. If you want to purchase hazardous goods, please email your query to email@example.com. We will then be able to advise if this item can be sent to your country.
Any customs or import duties are charged once the order reaches it's destination country and must be paid by the recipient of the order. We have no control over these charges, take no responsibility for them and cannot predict what they may be.
Customers policies vary widely from country to country, it may be passed on to an internal postal service, according to standard delivery procedures
To learn more about our international delivery service click here.
Can I order on-line and collect from our counters ? You can now click & collect from our Birmingham Jewellery Quarter counter or our Hatton Garden Counter.
How do I return items? Please complete the returns form here following the simple procedure.
If you are returning an item and you request for another product, then please be aware that a credit will be raised on the returned product. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment.
Please contact our sales office to help process your returned goods quickly and efficiently. Click here to e-mail our sales office.
Returned goods will be credited at the price on the date of invoice if returned in their original condition, with a completed returns form
Goods returned for credit that were correctly supplied, or cut to your requirements i.e. sheet, wire, chain, etc, may be subject to a handling charge.
Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.
Part orders Our on-line shop will highlight any out of stock items / part orders and provide you with three options. Simply choose one of these options as you checkout. The options are as follows:
* Please be aware that any items left on back order will be subject to an additional postage cost.
Cooksongold Returns Policy At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.
Please return any products to: The Returns Department, Cookson Precious Metals, 59 - 83 Vittoria Street, Birmingham, B1 3NZ.
You can download a Returns Form below;
Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.
Goods accepted for return will be credited at the price on the date of invoice.
We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.
If you request a refund, this will be normally processed within one working week.
Exchanging an item If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.
Please contact our Sales office on 0345 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.
Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0345 100 1122.
Special order items
We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0345 100 1122 to discuss this further.
Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either
0345 100 1122 or email at firstname.lastname@example.org. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
Item is faulty or has developed a fault For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0345 100 1122 or email email@example.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.
Return of items more than 30 days old If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0345 100 1122 or firstname.lastname@example.org
Cookson Precious Metals Ltd,
59-83 Vittoria Street,
Company Registration No. 2775187 (England)
VAT Registration No. GB662 8580 08
Cookson recycled gold has been recycled back via a traceable process into fine gold. The feed material for it comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.
When you buy recycled gold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.
Product Code: 860 144Catalogue Page: 861
£12.94 exc. VAT
£15.53 inc. VAT
Prices for precious metal products are an estimate only and can vary slightly depending upon the metal price, the actual weight and the cutting tolerances which we are able to achieve.
Pam East De-Namel Enamel Eraser is a non-toxic solution for removing fired enamel - allowing you to save intricate metalwork which may previously have to be scrapped and save money spent on replacement silver! To use this product, mix a spoonful of DeNamel powder with a few drops of water until it has the texture and appearance of mixed icing sugar. Apply a thick layer of the solution all over one side of your enamelled piece, then fire at 790°C (1450°F) for 2 minutes in a pre-heated kiln. It is advisable to use ceramic fibreboard, a kiln shelf or mica sheet to avoid any enamel melting onto the base of your kiln. Be sure to wear eye protection! The solution will blacken and smoke in the kiln. After two minutes, remove the enamel piece from the kiln and place it in a bucket of cold water to quench straight away. Make sure that your eye protection is still in place during this process. You will hear a loud popping or cracking sound, which is normal and is the sound of the enamel being removed from the metal. If the enamel is very thick, the process may need to be repeated. After removing all the enamel, use a wire brush to remove any residue, repeat the entire process on the other side of the piece if needed, and then re-fire the metal without any enamel. (For fine silver, re-fire at 871°C (1600°F) for 10 minutes). After this, your metal is ready to be cleaned and enamelled as normal. Do not use this product on pieces larger than 3 inches in width. Please note that De-Namel cannot selectively remove parts of enamel. The entire enamelled surface must be removed. This product comes in a 113 gram pot. This product is categorised as a liquid therefore it has transport implications, as such narrowing down the choice of delivery methods.
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© 2019 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456