Security & Privacy

At cooksongold.com we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience.

What information do we collect and how do we use use it ?

When you order, we need to know the following information:

Your name, your company name, email address, delivery address, credit, debit card or Cooksongold account number.

This allows us to process and fulfill your orders and to notify you of your order status. We also ask for your telephone number which enables us to contact you if there are any problems with your order. For some international deliveries this number may be given to our couriers.

When you enter a contest or promotional feature we may ask for your name, address and e-mail address so we can administer the content and notify winners.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to notify you about important functionality changes to the Web site, new services and special offers we think you'll find valuable. If you would rather not receive this information, please e-mail us.

How does Cooksongold.com protect customer information ?

Ordering from Cooksongold.com is completely safe. Our secure socket software encrypts all your credit or debit card number details before they are securely transmitted over the internet. To ensure that your orders are processed securely over the internet, you need to have SSL enabled in your browser.

Your browser will indicate that you are in a secure area by showing either a locked padlock icon or an image of a key in the grey bar at the bottom of the page. You can check our security certificates at any time by clicking the Verisign logo at the left of every secure page.

What about cookies ?

Cookies are tiny text files stored on your computer when you visit certain web pages. At Cooksongold.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on cooksongold.com, you need to have cookies enabled - see the section on ‘Managing cookies’. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see ‘Managing cookies’ for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

Please click here for more information on our privacy and cookies policy.

Will cooksongold.com disclose the information it collects to outside parties ?

Cooksongold.com does not sell, trade or rent your personal information to others.

In summary

We are committed to protecting your own privacy. We use the information we collect on the site to make shopping at Cooksongold.com possible to enhance your overall shopping experience.

We do not sell, trade or rent your personal information to others. If you do not want to receive any announcements or special offers from us, please send us an e-mail.

Your consent: By using our web site you consent to the collection and use of this information by Cooksongold.com. If we change our privacy policy, we will post those changes on this page.

Tell us what you think: Cooksongold.com welcomes your questions and comments about privacy. Please send an e-mail to webmaster@cooksongold.com

Third-Party Web Beacons

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo! click here.

Sign up for news, offers and competitions

Sign up!

  • Visa
  • Mastercard
  • Switch
  • PayPal Logo
  • Feefo logo
  • Responsible Jewellery Council
  • FairTrade
  • The National Association of Jewellers
  • ISO 9001
  • ISO 14001
  • ISO 18001

Customer Service

About Us

Community

© 2014 Cookson Precious Metals Ltd. VAT Registration No. GB161 8062 21. Registered in England no. 2775187. Registered Office: 59-83 Vittoria Street, Birmingham, B1 3NZ
Tel: 0345 100 1122 or 0121 200 2120 Fax: 0121 212 6456