Where can I view previous orders, or baskets ?
- First ensure you log onto your account.
- Then to view past baskets or orders simply click on the your account button in the top right of the screen.
- From the next menu simply select previous baskets, you can then click any one of your orders / baskets to re-order.
How do I save a basket, without ordering it ?
- Once you have added items to your basket, click the link located at the top right hand corner entitled 'save basket' , you can then access this basket next time you log in.
How do I know if my order has been placed?
- Once you have placed your order, you will be presented with an on screen order confirmation page confirming that your order has been placed. You will also receive two e-mails: one to confirm that you order has been placed, and a second when you order has been despatched.
Can I print out my order?
- On completing the checkout process you will be shown a link to the printable version of your order details Or alternatively our e-mail order confirmation contains a printable PDF of your order.
Can I make changes or add items to my order once i've order it?
- Once you have clicked 'Click here to confirm your order' link on the Confirm Order screen, we unfortunately cannot amend or add items to your order.
How can re-order an order I previously placed?
- First ensure you log onto your account, to view past orders simply click on the your account button in the top right of the screen. From the next menu simply select previous baskets, you can then click any one of your orders / baskets to re-order.
- Simply click any one of your old orders / outstanding baskets, to re-order.
- Please note the prices in the basket will be updated to reflect the current metal price.
Can I specify an alternative delivery address ?
- Due to security reasons when paying by credit or debit card goods can only be delivered to the cardholders address.
When I register to use the on-line shop, how long will it take to activate my account ?
- All new or existing customers wishing to pay by credit card will be automatically registered, and will receive confirmation of your registration details within minutes.
- For security purposes if you wish to use an existing Cookson credit account, your on-line account will be manually checked and verified and within 1 working day will be live. You will receive a confirmation via e-mail once your on-line account is active.
- If you are an export account your account will be manually checked and verified and within 1 working day will be live, you will receive a confirmation via e-mail once your on-line account is active.
Is it safe to use my credit or debit card?
- Shopping at Cooksongold.com is secure. Our secure server encrypts your credit/debit card details. None of our customers has ever reported fraudulent use of or her credit or debit cards as a result of purchases made at Cooksongold.com.
Part orders
- Our on-line shop will highlight any part orders and provide you with three options :
- Part deliver available stock items and send remainder when available. The only part orders that will be subject to a 2nd carriage charge will be those under £10.
- Deliver all stock items on a specific date
- Reduce Quantity to Stock Level held, or remove the item if there is no stock.
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