I use snake chains so this is only about them.

Over a number of years I've been using your 1.0 and 1.6mm diam silver snakes which have generally been very popular with my customers. However the only point of criticism has been the smallness of the catches.

I therefore did not feel we were going in the right direction when the 1.6mm silver snakes I received from you had markedly smaller catches than previously.

If your buyer would like to spend some time with me at a show he / she would see the reaction to tiny catches that you need the right length of fingernails and a level of manual dexterity no longer given to some. On behalf of my customers could I say I'd rather pay a few extra pennies (surely the price implication can't be more?) to have more user-friendly catches?

As I've been planning this comment for a bit I was also going to follow up with a few sobs about 9ct snakes as the 1mm ones were vanishing during the mad autumn period (timing!!). However I see you have plans for new just under 1mm 9ct snakes in Jan so I look forward to those.
But another time please could you not run down stocks prior to a change in the run-up to Christmas? Please?!!