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Thread: I can honestly say that.......

  1. #1

    Default I can honestly say that.......

    ....... my husband and I have experienced the worst customer service from Cookson Gold that we have ever received from any online store.

  2. #2
    Join Date
    Jul 2011
    Posts
    185

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    Quote Originally Posted by Christinewalsh View Post
    ....... my husband and I have experienced the worst customer service from Cookson Gold that we have ever received from any online store.
    Hi Christine,

    The contact centre manager is calling you as we speak.

  3. #3
    Join Date
    Jul 2009
    Posts
    103

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    Hi Christine and David

    As discussed with you we pride ourselves on trying to provide the best customer service and on this occasion we dropped the ball and let ourselves (and you) down. I apologise unreservedly. I've taken the remedial actions that I discussed with you.

    Without going into all the details in public we obviously have to have stringent security in place given the nature of what we sell, but things went wrong and we didn't responded appropriately. Thank you for the feedback. We will be implementing Verified by Visa shortly and this problem will then go away. In the meantime we will look at our processes and tweak them wherever we can.

    regards
    Rob

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