Do you not have phone and address info on your website? If you have a shopping cart, UK distance selling regulations require you to have these by law. I hate it, but I do know of a couple of people who've been in trouble over this.
On a non-legal note, I don't put a telephone number on business cards, but stamp it on the back of those I give to potential customers who may want to get back to me. It's certainly led to a fair number of commissions that I might not otherwise have had - I find a lot of people, especially older ones, are very suspicious about buying online and are far happier if they can ring up and sort things out that way.
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