Blimey, what a kerfuffle!

I personally think that banning was a bit harsh, even if the member was a bit snotty (that does sound rude!) but it's not down to me.

However, as a bit of a forum tart and one who spends time on unmoderated forums, I actually appreciate the professional but friendly advice I get here. I think it is the member's loss and not ours that s/he's gone.