View Full Version : Thank you Cookies!
29-07-2010, 04:39 PM
I phoned yesterday as the order that had just arrived had the wrong amount of oval wire in it - I'd ordered enough to make ten bangles of the size I needed, I got enough for 9 bangles plus another 4cm. Without any quibbles, Cookson sent me out not just the missing amount but enough for one full bangle as obviously just the missing amount would have been 4cm too short. It arrived this morning in time to get the last bangle ready for hallmarking!
Thank you for putting it right so quickly!
People moan about the website and the wording details but the underlying service of Cookson is excellent and that is very clear when it comes to correcting errors. This is one company you can order from without worrying what will happen if something goes wrong!
30-07-2010, 11:21 AM
Thanks for the kind words, they are appreciated. Please do tell us if things go wrong , the gremlins do sometimes get out!
30-07-2010, 01:53 PM
I've always found the people in the sales team to be very helpful and willing to do everything I've needed - including adding a forgotten item to an internet order!
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